Frequently Asked Questions

Visitors can pay the levy online through this website before arriving in Bali. This is the recommended method to avoid queues at entry points. If visitors cannot pay online before arrival, payment can be made upon arrival at designated counters at Bali International Airport and other entry points, where only cashless transactions are accepted.

It is recommended to pay the Bali Tourism Levy online through this website before arriving in Bali. This method is advised to avoid potential queues at the entry points and to facilitate a smoother entry process and will ease procedure upon arrival at the Airport and Port in Bali.

After you pay the Bali Tourism Levy, you should receive a confirmation in the form of a tourism levy voucher via email. This voucher will include a QR code that you need to save on your smartphone or print out for scanning at checkpoints in Bali’s airport or sea ports upon your arrival. It looks like this:

Credit cards (Visa, Master Card, American Express and JCB) and Pay Pal payments

In case you haven’t received a response within 12 hours please check your email’s spam folder to ensure that your Bali tourist document hasn’t been mistakenly filtered there. If the email is nit there please contact us immediately here : helpdesk@balitouristlevy.com.

The Bali Levy, which is a tourism tax, should be paid by all international visitors to Bali. This includes:
1. International travellers coming to Bali, regardless of whether they arrive directly from another country or from another province within Indonesia.
2. The levy applies to each person per entry into Bali, which means every time you enter Bali, the levy is applicable.
3. This includes adults and children; there are no age exemptions mentioned, meaning everyone, regardless of age, is expected to contribute the levy.

Certain categories of visitors are exempt from this levy:
• Holders of Diplomatic Visas and Official Visas.
• Crew members of conveyances (e.g., airlines, ships).
• KITAS (temporary stay permit) & KITAP (permanent stay permit) holders.
• Family unification visa holders.
• Student Visa Holders.
• Golden Visa Holders and other Visas (after applying for receiving approval through the site but no need to pay Bali Tourism Levy).

(1) The Law Number 15 in 2023 on Bali Province; (2) The Regulation of Bali Provincial Government Number 6 in 2023 on the International Tourists Levy for the Protection of Bali Culture and Natural Environment

If you possess dual nationality and hold two passports, it’s essential to select one passport for travel and entry into the country. It’s crucial to ensure consistency between the information on your approved Bali Tourist Levy and the details provided in your Bali Tourist Levy application.

You will receive updates and notifications regarding your Bali Tourist Levy application via email, using the email address you provided during the application process.
If you have any inquiries or wish to check the status of your Bali Tourist Levy application, please reach out to us using the contact us via email helpdesk@balitouristlevy.com.